We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@scapeshop.shop. Please note that returns will need to be sent to the following address: Lammertkamp 4, 3848 DM Harderwijk, Netherlands
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@scapeshop.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@scapeshop.shop.

Thank you for shopping with Dennis J F Van Heijster. As a professional supplier of premium cosmetics, skincare and beauty care products, we focus on standardized order handling and secure cross-border shipping services. We take great care in processing each cosmetic order with dedicated packaging solutions that protect delicate beauty goods from external damage, ensuring every item is delivered accurately, safely and within a reasonable delivery schedule for all global customers.

1. Order Processing Time

Our team processes all confirmed cosmetic orders within 1-3 business days after order verification, excluding weekends and official public holidays. During peak promotional periods and high-order-volume seasons, standard processing timelines may be slightly extended. We will send timely email alerts to customers to inform them of any substantial shipping delays.

2. Shipping Fees and Delivery Timeline Estimates

Shipping costs for all beauty product orders are automatically computed and clearly displayed on the checkout interface before payment completion, ensuring full transparency of all logistics-related expenses.Estimated delivery times:Standard Shipping: 15 business daysAll listed delivery durations serve only as preliminary estimates. Actual parcel arrival times may vary due to courier service backlogs, customs clearance procedures, adverse weather conditions, global logistical limitations and regional public holiday arrangements.

3. Shipment Confirmation and Live Order Tracking

Once your cosmetic order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email equipped with valid parcel tracking details.Real-time tracking data and logistics status updates will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

4. Incorrect Shipping Address Liability Clause

Customers are required to carefully verify and confirm the accuracy and completeness of their delivery address information during the checkout process to avoid misdelivery and package return issues.Dennis J F Van Heijster assumes no legal responsibility for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne solely by the purchaser.

5. Lost and Damaged Parcel Handling Rules

If your beauty product parcel is lost during cross-border transportation, please reach out to our customer service team within 7 days of your scheduled delivery date to initiate a logistics investigation case.If your cosmetic items arrive with broken packaging, leakage or product damage upon receipt, please submit a support request within 48 hours of delivery. Clear photos of damaged goods and original packaging are required for validation, and our team will conduct a comprehensive review and resolve the issue promptly.

6. Product Usage Notes and Customs Liability Terms

Every cosmetic product is attached with professional usage and storage guidelines. Dennis J F Van Heijster disclaims all liability for product deterioration, contamination or damage caused by improper storage, incorrect operation, unauthorized use or personal misuse of beauty products.International cross-border shipments may incur import duties, customs taxes and inspection fees stipulated by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.

7. Contact Information

If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional support team through the official details below:Trade Name: Dennis J F Van HeijsterPhone number: +31 6 43945636Email: service@scapeshop.shopPhysical address: Lammertkamp 4, 3848 DM Harderwijk, Netherlands