Shipping policy
Thank you for shopping with Dennis J F Van Heijster. As a professional supplier of premium cosmetics, skincare and beauty care products, we focus on standardized order handling and secure cross-border shipping services. We take great care in processing each cosmetic order with dedicated packaging solutions that protect delicate beauty goods from external damage, ensuring every item is delivered accurately, safely and within a reasonable delivery schedule for all global customers.
1. Order Processing Time
Our team processes all confirmed cosmetic orders within 1-3 business days after order verification, excluding weekends and official public holidays. During peak promotional periods and high-order-volume seasons, standard processing timelines may be slightly extended. We will send timely email alerts to customers to inform them of any substantial shipping delays.
2. Shipping Fees and Delivery Timeline Estimates
Shipping costs for all beauty product orders are automatically computed and clearly displayed on the checkout interface before payment completion, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as preliminary estimates. Actual parcel arrival times may vary due to courier service backlogs, customs clearance procedures, adverse weather conditions, global logistical limitations and regional public holiday arrangements.
3. Shipment Confirmation and Live Order Tracking
Once your cosmetic order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email equipped with valid parcel tracking details.
Real-time tracking data and logistics status updates will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.
4. Incorrect Shipping Address Liability Clause
Customers are required to carefully verify and confirm the accuracy and completeness of their delivery address information during the checkout process to avoid misdelivery and package return issues.
Dennis J F Van Heijster assumes no legal responsibility for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne solely by the purchaser.
5. Lost and Damaged Parcel Handling Rules
If your beauty product parcel is lost during cross-border transportation, please reach out to our customer service team within 7 days of your scheduled delivery date to initiate a logistics investigation case.
If your cosmetic items arrive with broken packaging, leakage or product damage upon receipt, please submit a support request within 48 hours of delivery. Clear photos of damaged goods and original packaging are required for validation, and our team will conduct a comprehensive review and resolve the issue promptly.
6. Product Usage Notes and Customs Liability Terms
Every cosmetic product is attached with professional usage and storage guidelines. Dennis J F Van Heijster disclaims all liability for product deterioration, contamination or damage caused by improper storage, incorrect operation, unauthorized use or personal misuse of beauty products.
International cross-border shipments may incur import duties, customs taxes and inspection fees stipulated by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional support team through the official details below:
Trade Name: Dennis J F Van Heijster
Phone number: +31 6 43945636
Email: service@scapeshop.shop
Physical address: Lammertkamp 4, 3848 DM Harderwijk, Netherlands
